Office Hours Highlights

posted in Journal on June 13, 2025
Everyone’s skincare journey is different and so is everyone’s Musely experience. We see many different patients with very different conditions, skin types, and timelines all looking to see results. At Musely, our dermatologists work to help each one of our patients maximize their results through treatment that is designed specifically to help them achieve their personal skincare goal.As part of our efforts to build a sense of community and belonging among our patients, our team at Musely hosts monthly Office Hours, a live Q&A via Zoom to help answer any important questions patients may have. This provides a trustworthy space for our patients to gain new insight from our team of experts on the best practices, tips and tricks for seeing the best possible treatment results. Keep reading for highlights from past events, featuring some of our patients, Dr. Ubriani, Dr. Jhin and CEO, Jack Jia. 

Everyone’s skincare journey is different and so is everyone’s Musely experience. We see many different patients with very different conditions, skin types, and timelines all looking to see results. At Musely, our dermatologists work to help each one of our patients maximize their results through treatment that is designed specifically to help them achieve their personal skincare goal.


As part of our efforts to build a sense of community and belonging among our patients, our team at Musely hosts monthly Office Hours, a live Q&A via Zoom to help answer any important questions patients may have. This provides a trustworthy space for our patients to gain new insight from our team of experts on the best practices, tips and tricks for seeing the best possible treatment results. Keep reading for highlights from past events, featuring some of our patients, Dr. Ubriani, Dr. Jhin and CEO, Jack Jia. 

Maximizing Results!


“How do I get the best results possible?” “Do I need to keep using the products in order to maintain my results?” Will my condition go away entirely if I stop using the product?” These are some of the most common questions asked by our patients when navigating their Musely journey. The answer provided by our dermatologists is - it depends. Now, we know that’s not the straight forward answer you were looking for, but let’s explain. 


At Musely, our dermatologists work with you one on one to give you the best medical advice to help you actually see results! They evaluate you based on a variety of factors including your previous medical history, photographs of your condition, and underlying causes. Some patients may also have more sensitive skin than others or have a condition that is more severe. Therefore, a one size fits all approach to skincare isn’t going to be helpful for a lot of patients. To help you get the best results, you have to work with not just your dermatologist, but also with your skin. Tips to help you better navigate your skincare journey and get to know your skin may involve using different formulations or applying additional products such as moisturizers. You know your skin best, so listen to it. 

Helpful Tips and Tricks


Our patients came prepared with insightful questions during Office Hours and our dermatologists, Dr. Ubriani and Dr. Jhin were ready to provide them with helpful information to guide them along the rest of the way. A common theme that appeared within patients’ questions was the topic of treatment plans and adjustments. Some felt that although their specific treatment was helping their condition, that it was a tad too harsh for their skin type. Others said that once they began seeing noticeable results, they stopped using the product only to discover that their condition reappeared later down the line.


After hearing from a patient who had dealt with melasma for 35 years and took a break from treatment, Dr. Marie Jhin told the patient that conditions such as melasma are chronic and will never fully be cured, but will instead be treated so that the patient can live a more confident life. We all want an instant cure for these conditions we have, but that is simply  not realistic. There is no one-time cure to fix everything; it’s a journey and a process that starts with finding the right treatments for your lifestyle. 

Another patient described her experience using The Hair Solution, saying that it has helped her hair grow significantly, but she is wondering if she needs to continue using it after getting the results she wanted. Dr. Ubriani noted when it comes to hair loss or thinning, there are often a variety of factors that may be the culprit. This is why it is helpful to address underlying concerns before beginning treatment to help you better understand your condition and how to properly treat it. 

Happy Patients


While treating conditions such as melasma and hair loss are definitely a journey, Musely makes the journey feel like less of a struggle by helping patients see results in as little as 2 weeks. Each of the patients we spoke with discussed their satisfaction with the results that they’ve already seen in just a short amount of time, saying that it’s allowed them to feel more confident! But that’s just the beginning of your journey with Musely. 


Our patient who has dealt with melasma for 35 years, says that although her experience with melasma has been a rollercoaster ride, she refuses to give up on Musely because of the proven results she has gotten. 


After trying everything imaginable, Musely was the only thing that actually worked for her and helped reduce her signs of melasma. After speaking with Dr. Jhin, she was able to accept that her melasma will always be a part of her, but that with the help of Musely, she can treat it and treat it thoroughly!

Why Musely?


Musely uses highly impactful ingredients such as tretinoin and hydroquinone, that can only be obtained through a doctor’s order in a way that is not only beneficial, but easy. Through a simple online visit with one of our dermatologists, you can establish a skincare routine that is personalized and tailored to you and can ask your dermatologist any questions that may arise. If you’ve struggled for years to find a way to treat a specific skin condition such as melasma or rosacea, the answer to your problems is Musely! Our patient said that although her melasma is not cured, that the significant changes that were already made to her skin through treatment with Musely “saved [her] life!” Discover the right treatment for your lifestyle!