What is Musely?

Musely combines the best of wellness and natural products in our innovative mobile app and website. Share your favorite lifestyle tips on green beauty, wellness, family, and more on Musely while browsing through the best of natural products in our online marketplace. Musely empowers everyone from all walks of life to inspire and live their best life. Invite your friends and get inspired to live healthy, confident, and strong together!

How do I create a Tip?

Create a tip in several simple steps. First, go to the Earn tab located in the upper left corner. Click "Create a Tip." Choose a Topic and add a catchy and factual title. Upload stunning pictures, text, and products showing readers how to experience your tip.

Who owns my content?

You do! We respect your privacy.

What types of payment do you accept?

We accept Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders.

What is the Musely Marketplace's return policy? (not applicable to Face-Rx)

Free Shipping on All Orders Over $25.

You may request a return within 30 days from the date the product is shipped. All returns are subject to brand approval.

Your refund will be credited to the original payment method. Please note that some brands may take a few weeks to process your refund.

If you're not satisfied with your purchase for any reason, request a return on the Musely app or website (Profile > Orders), and we'll refund you. No questions asked.

Do I need a Musely account to buy products?

No, however we suggest you create an account so that you can easily check your order status and also have access to our amazing tips and products.

Subscription FAQ

When will my subscription be shipped?

When you place your subscription, you are placing your first order. Your order will be shipped 3-4 days after subscribing.

What will I be charged?

For the Starter Subscription, you’ll be charged 10% off the product’s current list price once per month. For the Essential Subscritpion you'll be charged 25% off the product's current list price once per month.

When will I be charged?

You will be charged on the same date that you initially subscribed of each month. For example, if you started your subscription on June 5th, you will be auto-charged on July 5th, August 5th, and so on.

Can I skip a month?

Yes! We'll send you an email a few days before each monthly order is placed, and you'll be able to skip any months that you don't need your subscription.

How do I cancel?

If you would like to cancel your membership, you must do so before the next billing date. Otherwise, you will be billed for the following month’s box. To unsubscribe, please log in to the Musely app and cancel using your Options menu, available by clicking the top left menu in your profile. Select "Subscriptions," and you'll see all your subscriptions. Click in to the subscription you'd like to cancel, and click the Cancel Subscription button. There are no cancellation fees.

Canceling your subscription will stop the next and all following subscription orders; however, if you have a pending subscription order, you will still be charged for it. To cancel any pending subscription orders, please go to your profile and click the button labeled "Order." If there are any pending subscription orders, you may cancel them there.

Can I cancel at any time?

For subscription, to offer you this special discount, we require a 3-month minimum subscription. However, if it just isn't working out, you can cancel any time after the first 3 months!

Musely Seasonal eGift FAQ

What are Musely Seasonal eGifts?

The best of giftable wellness at a great value! Each quarter, we'll release a selection of new & exciting gift sets. Select any gift, let us know the recipient's email, and we'll take care of shipping!

Please note that gifts can only be purchased for recipients other than yourself.

How often do the Seasonal eGifts change?

Look for fresh updates every 3 months!

Can the recipient of the Seasonal eGift choose a different product on Musely?

Seasonal eGifts are given in the form of an electronic voucher and can be used toward the purchase of any current Seasonal eGifts.

Can an Seasonal eGift be returned/refunded?

The original Seasonal eGift purchaser will be automatically refunded in Musely Coins if the eGift has not been claimed within 30 days of purchase. Once claimed by the recipient, seasonal eGifts are not eligible for returns and/or exchanges.

How long do eGift recipients have to claim the item?

eGifts must be claimed within 30 days of sending. If left unclaimed, the purchaser will receive a refund via Musely Coins.