Welcome to Musely!

Work Location

Remote (must be able to work during PST hours)

About Musely

Musely has been a pioneer and disruptor in highly effective skincare. As one of the fastest-growing telehealth platforms, Musely enables top dermatologists and pharmacists to deliver the most effective and affordable prescription skincare through technology. With its revolutionary approach, Musely brings the science of youth directly to consumers' homes—quickly, affordably, and entirely online.

In this cross-functional role reporting to the Head of Growth, you'll work closely with the marketing, product and technical teams, as well as our vendors and agency, to drive user acquisition, retention, and long-term growth. You'll be expected to think beyond the walls of the company—bringing fresh ideas, experimentation, and a sharp understanding of what drives growth. From building the infrastructure that powers our growth engine to collaborating across the org, you'll play a key role in shaping how we scale and serve millions more.

Success in this role means consistently improving efficiency across key growth channels—driving measurable increases in new customer acquisition and retention while maintaining cost efficiency.

Responsibilities

• Create, manage, and optimize campaigns across Meta, Google and TikTok platforms
• Monitor performance data and adjust strategies to improve ROI and drive efficient growth
• Research market trends, competitors, and ad tactics to improve creative effectiveness and landing page conversion
• Plan and execute A/B tests; analyze results and apply insights to future campaigns
• Manage ad budgets and ensure spending efficiency across platforms
• Collaborate with internal design and engineering teams, as well as external agencies, to optimize conversion funnels
• Contribute to user acquisition strategy and execution across additional advertising platforms

Must-Have Qualifications

• 2-4 years of hands-on experience running Google Ads and/or Meta campaigns, with strong knowledge of platform operations and optimization techniques
• Ability to independently manage and optimize large paid media accounts and budgets
• Strong data analysis skills and ability to turn that data into insights that drive action
• Familiarity with tools like Google Analytics, Amplitude and data visualization tools
• Proven success in optimizing high-budget digital advertising campaigns
• Strong cross-functional collaboration skills—especially across brand, product, and tech

Bonus Points For

• Experience promoting DTC (Direct-to-Consumer) brands
• Experience with TikTok or other digital advertising channels
• Flexibility to collaborate with overseas agencies as needed
• Passion for technology and skincare

Salary Range

The total compensation which includes base, bonus, equity, and benefits is $80,000 - $130,000 USD annually. Please note that the salary range is a guideline and compensation varies based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more. Contract positions generally offer a based salary and do not include benefits and other company incentives unless prior agreement.

Work Location

Remote (must be able to work during PST hours)

About Musely

Musely has been a pioneer and disruptor in highly effective skincare. As one of the fastest-growing telehealth platforms, Musely enables top dermatologists and pharmacists to deliver the most effective and affordable prescription skincare through technology. With its revolutionary approach, Musely brings the science of youth directly to consumers' homes—quickly, affordably, and entirely online. We've already served over a million patients—and we're just getting started.

In this high-profile role reporting to the CMO, you'll work closely with the brand, product, technical, and marketing teams to drive user acquisition, retention, and long-term growth. You'll be expected to think beyond the walls of the company—drawing ideas and best practices from across the industry and beyond. From building the infrastructure that powers our growth engine to collaborating across the org, you'll play a key role in shaping how we scale and serve millions more.

Who are we looking for:

You are a hands-on digital marketing and growth leader ready to exponentially grow the Musely brand—using every tool, tactic, and lever you know (and those you haven't discovered yet). You move with urgency, focus relentlessly on what drives results, and bring strong analytical skills to uncover insights and guide decisions. You bring both strategic perspective and a willingness to dive into the details across paid and owned channels, as well as emerging platforms.

What You'll Do

• Oversee our acquisition strategy: Lead paid and owned marketing channels to build a scalable and efficient DTC growth engine—driving customer acquisition across paid search, paid social, SEO, and other emerging platforms.
• Own key performance metrics: Manage to CAC, ROAS and LTV targets—ensuring efficient customer growth while hitting aggressive revenue goals.
• Turn analysis into action: Use data to uncover insights into user behavior, campaign performance, and market trends—then translate findings into clear strategic decisions and optimizations.
• Fuel a testing culture: Develop and manage a test-and-learn roadmap across channels and touchpoints to identify, validate, and scale new growth levers.
• Drive effective use of marketing tools: Manage day-to-day systems, recommend improvements, and stay informed on martech solutions that enhance execution, tracking, and scalability.
• Drive cross-functional alignment: Partner closely with Product, Engineering, and Brand teams to align growth initiatives, share insights, and accelerate execution across the funnel.
• Lead and mentor: Grow and manage a high-performing team and agency partners across time zones—providing strategic guidance, setting clear goals, and holding teams accountable to outcomes.

Requirements

• 7+ years of experience in growth or performance marketing in a D2C or subscription-based businesses
• Proven track record of scaling both acquisition and retention programs
• Deep expertise across paid channels (e.g., Google, Meta, TikTok) and owned channels (e.g., SEO, email, SMS)
• Fluency in core growth metrics and trade-offs that drive efficient scaling
• Highly analytical and data-driven, with fluency in experimentation and funnel optimization
• Experience managing 8-figure marketing budgets
• Ability to balance strategic thinking with hands-on execution
• Comfortable working in fast-paced, startup environments
• Experience leading and mentoring teams
• Passion for beauty and technology
• BA or BS in Marketing, Business, or a related STEM field; MBA a plus

Salary Range

The total cash compensation which includes base and bonus is $110,000 - 170,000 USD annually, plus significantly valued equity options and benefits. Please note that the salary range is a guideline and compensation varies based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more. Contract positions generally offer a based salary and do not include benefits and other company incentives unless prior agreement.

The Company

Musely has been the pioneer and disruptor for highly effective skincare medications for women (and some men) from age of 30 to 90. Musely enables the best dermatologists & pharmacists to deliver the most effective & affordable prescription skincare treatments through technology. With its revolutionary approach, Musely enables the science of youth quickly & affordably, online at the convenience of your home. Musely is disrupting $100B US and $500B global skincare, HRT and longevity industries.

The Role

We are looking for a strategic and customer-focused Director/VP of Customer Support to lead our support team and operations. This role is responsible for driving customer satisfaction, optimizing support operations, and ensuring our team delivers a world-class experience. You will oversee support strategy, performance metrics, team development, and cross-functional collaboration to enhance the customer journey.

Key Responsibilities

Leadership & Strategy

• Develop and execute a scalable customer support strategy aligned with company goals.
• Lead, mentor, and grow a leadership team of remote customer support professionals to drive engagement and performance of the support team.
• Improve continuous training to ensure all Musely Support members have tools and knowledge to create Wildly Happy Customers.
• Foster a culture of excellence, adaptability, and continuous improvement
• Stay ahead of industry trends to introduce best practices, automation, and AI solutions that enhance efficiency.

Operations & Performance

• Define and track key agent and team performance metrics (CSAT, response/resolution times, ticket volume, etc.) to improve patient outcomes. Ensure team meets and exceeds SLA requirements
• Optimize workflows and tools to ensure seamless customer interactions and efficiency
• Work cross functionally with product, engineering, marketing, and other departments to develop new features and enhance the customer experience.
• Serve as the voice of the customer, bringing insights to leadership on customer pain points and opportunities.
• Champion proactive support initiatives, self-service resources, and education to enhance the customer experience.

Qualifications

• 5+ years of experience in customer support leadership (Director or VP level, preferably in tech, or telemedicine).
• Associate's/Bachelor's Degree required
• Proven success in scaling and optimizing support teams.
• Strong experience with support technology (Help desks, chat bots, AI automation, CRM tools, etc.).
• Expertise in CSAT, SLA management, and operational KPIs.
• Exceptional leadership, communication, and change management skills.
• Experience in a fast-growth environment, managing rapid scaling and process evolution.
• Background in telemedicine, healthcare, or tech support.

Salary

Depends on Experience

Job Summary

At Musely, we're not just skin and hair care enthusiasts; we're on a mission to redefine the way people experience prescription treatments through technology. We're in search of a Social Support Specialist who shares our enthusiasm for both beauty and technology. In this role, you'll be responsible for engaging and assisting our prospective and existing customers across our Facebook, Instagram, and TikTok platforms.

As a Social Support Specialist, you'll handle customer inquiries, find solutions to their problems, and relay valuable feedback to our team. We're looking for someone who's a great communicator and can quickly build trust with our customers. Ultimately, you will help establish our reputation as a company with excellent customer support with a goal to enhance the customer experience.

Responsibilities

• Respond to customer queries in a timely and accurate manner, via Meta (Facebook and Instagram) and TikTok
• Analyze and report reoccurring issues and customer feedback
• Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
• Follow up with customers to ensure their issues are resolved

Skills

• Experience in Customer Support
• Patience and empathy when assisting customers
• Experience on Meta, and/or social media moderation
• Excellent communication and problem-solving skills
• Ability to multitask
• Ability to work independently
• Degree in Communications or relevant field preferred

Qualifications

• Associate's Degree required
• 2+ years previous customer service/retail/restaurant experience
• Friendly and welcoming manner with customers and team members
• Ability to explain complex concepts in a clear, simple manner
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Fluency in Spanish is a plus

Job Type:

Remote (USA), Full-time, Must be able to work 12p-6p PST five days a week, including Sundays and Mondays.

Salary

$17.00 - $20.00 per hour

Language

English (Required), Spanish (Preferred)

The Company

Here at Musely, we've embraced an approach that is rooted in the science behind effective skincare- while making it accessible, quick, and affordable. We connect top dermatologists to patients with just a few clicks- bringing our patients freshly compounded, personalized prescription treatments for skin conditions and hair loss, all from the comfort of their home. Founded by successful Silicon Valley serial entrepreneurs, our journey is fueled by a passion to deliver accessible, effective treatments to women and men everywhere.

The Role

We are looking for a Customer Support Specialist with a passion for technology and beauty to assist customers when using Musely FaceRx treatments and services. Customer Support Specialist responsibilities include resolving customer queries, providing solutions and guiding treatment users through a new skincare journey. To be successful in this role, you should be an excellent communicator who's able to earn customer trust. Ultimately, you will help establish our reputation as a company with excellent customer support and attention to detail.

*Please note this is a full-time contract position and, as such, does not include benefits.

*Only candidates residing within the United States outside of California will be considered.

Responsibilities

• Respond to customer queries in a timely and accurate manner, via phone, email, chat, or social media
• Analyze and report reoccurring issues
• Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with other teams

Skills

• Experience as a Customer Support Specialist or similar Customer Support role
• Patience when handling tough cases
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Ability to work independently
• Analytical thinking skills and attention to detail
• BA/BS in Communications or relevant field preferred

Qualifications

• Associate's/Bachelor's Degree required
• 2+ years previous customer service/retail/restaurant experience
• Friendly and welcoming manner with customers, doctors and pharmacists
• Ability to explain complex concepts in a clear, simple manner
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Fluency in Spanish is required
• Solid understanding of skincare terminology, ingredients, and treatment methods
• Experience with Phone Support and Live Chat preferred

Salary

$17.00 - $20.00 per hour

Work Location

Remote

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

Job Summary

As a Data Engineer/Analyst at Musely, you will be responsible for constructing our big data platform to meet the company's business needs. Your role will include the collection, cleaning, and transformation of business data. You will also provide data services such as business reports and data extraction tailored to business requirements. Additionally, you will perform data mining and predictive analysis based on business goals.

Responsibilities

• Build and maintain the company's big data platform according to business requirements.
• Collect, clean, and transform business data.
• Provide data services, including business reports and data extraction, based on business needs.
• Conduct data mining and predictive analysis to support business objectives.

Qualifications

• BS, MS, or PhD in Data Mining, Machine Learning, Statistics, Mathematics, Physics, Bioinformatics, Operations Research, Computer Science, or other quantitative disciplines.
• Strong proficiency in SQL.
• Experience with the data ETL process and proficient with tools such as: Fivetran, Redshift, dbt, Metabase.
• Experience with statistical scripting languages such as python, R, matlab.
• Proficiency in data visualization, presentation, and communication.
• Passion for working in a start-up environment.

Join us at Musely and be the architect of our data strategy, driving insights and optimizing our products and marketing efforts through data-driven decision-making.

Benefits

• 401(k) matching
• Health, Dental, Vision insurance
• Flexible time off
• Bonus, stock options, and more
• Phone & internet stipend
• Employee discount for all FaceRx products
• Options for HSA/FSA accounts

Experience Level:

Entry level to Mid level (0-5 years)

Salary

$70K - $123K

Work Location

Hiring in CA, TX, UT, GA

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

*Please note that this role is temporarily remote due to COVID-19, but applicants must be able to work locally in Santa Clara, California once it is safe to do so.

The Role

Responsibilities

• Write server-side code for scalable web-based applications.
• Design, implement, and maintain new features in Musely's backend services.
• Work in areas outside of your usual comfort zone and get things done quickly

Minimum qualifications

• Prior startup experience strongly desired
• Programming experience in Java or C++
• Experience in server application development
• BA/BS/MS in Engineering, Computer Science, or other quantitative field

Work Location

This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

* Please note that this role is temporarily remote due to COVID- 19, but applicants must be able to work locally in Santa Clara, California once it is safe to do so.

The Role

The Operations team is looking for a highly-motivated individual who can help manage and build an international supply chain system for a hypergrowth telemedicine start-up. The ideal candidate will have a strong background in supply chain management to help build out our internal systems. For this role, this person will need the ability to multitask in a fast paced, evolving environment.

Responsibilities

• Create, process, and manage purchase orders for suppliers
• Manage shipping logistics to ensure all products are delivered accurately and on time
• Work with product development team to facilitate product testing and set up supply chain for new product introduction
• Point person for managing various supply chains and lead times for our products
• Help build/scale an international supply chain
• Implementing and maintaining ERP system

Qualifications

• 1-3+ years of Supply Chain management experience
• International Supply Chain management a plus
• Highly attentive to detail
• Strong communication skills
• Ability to multitask
• Organization and meeting deadlines
• Experience in a VC backed or fast-growing company
• Strong Excel skills

Work Location

This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

* Please note that this role is temporarily remote due to COVID- 19, but applicants must be able to work locally in Santa Clara, California once it is safe to do so.

The Role

As a Full Stack Software Engineer at Musely, you will design and implement high-performance softwares serving tens of millions requests a day with a group of enthusiastic engineers. You will build infrastructure crucial to our frontend and backend applications. You will help Musely scale to the next 1 million customers and beyond.

Responsibilities

• Responsible for the full software development life cycle, from conception to deployment.
• Develop and design RESTful services and APIs
• Work in areas outside of your usual comfort zone and get things done quickly

Qualifications

• Prior startup experience strongly desired
• Proven experience as a Full Stack Developer or similar role
• Knowledge of front-end (JavaScript, CSS, jQuery, vue.js etc) and back-end technologies (Java, C++, Spring, SQL)
• BA/BS/MS in Engineering, Computer Science, or other quantitative field

Work Location

This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

*Please note that this role is temporarily remote due to COVID-19. Candidate must be able to commute to Santa, Clara CA once it is safe to do so.

The Role

The UI/UX Designer is responsible for the design and maintenance of Musely's digital experience, including but not limited to website and mobile & social media applications. The designer will be responsible for visual and digital asset development, including concept illustration, mock-up presentations, wireframes, low-fidelity mockups, high fidelity mockups, and other creatives.

Responsibilities

1. End to end product features development for Mobile/Web applications - 60%

   Lead the product feature developments of mobile & desktop applications and flow of user experience using sketches, wireframe, low/high fidelity mockup, prototypes via Figma.

2. Project Management/Coordination - 40%

   Manage projects throughout life cycle (strategy to implementation), including discovery, initial assessment, definition, creative development, launch, analytic reporting & user feedbacks

Qualifications

• 3-5 years of UI/UX work experience in the industry, including 1+ year experience in end to end web/app product features development
• Proficient in applications such as Figma, Sketch, Photoshop, Illustrator, Powerpoint, Excel, Word, Invision and other prototyping programs
• Proven ability to use analytical tools to monitor the success of newly developed features
• Willingness to use the company product to fully immerse as an end-user, to avoid designing in vacuum
• Capable of discovering/summarizing end-user insights through customer support role
• Proven ability to adapt, and willing to learn new tasks in fast-paced, evolving environment
• Proven ability to communicate ideas and present concepts to a variety of resources and personalities, both internal and external
• Must be a self-starter, highly organized and deadline-driven
• Must work well in a collaborative, productive and service-oriented environment

Work Location

This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.