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Welcome to Musely!
Creative Lead
Full-time, Contract
Social Support Specialist
Full-time
Customer Support Specialist
Full-time, Contract
Data Engineer / Analyst
Full-time
Software Engineer, Server Applications (J2EE)
Full-time
Digital Marketing Growth Specialist
Full-time
Supply Chain Manager
Full-time
Software Engineer, Full Stack
Full-time
UI/UX Designer
Full-time

The Role

At Musely, we're not just skin, hair, and wellness enthusiasts; we're on a mission to redefine the way people experience prescription treatments through technology. We're in search of a Creative Lead with a focus on copywriting and design to join our quickly growing marketing team. If you're a marketing professional with strong copy and design chops with experience in health & wellness- we want to hear from you!

This role reports directly to the Brand Manager.

Responsibilities

  • Assist in creating performance-driven visual content, encompassing video/image ads, banner/display ads, emails, and organic socials.
  • Develop tactics to optimize the performance of digital assets.
  • Review and edit compelling copy for both organic and paid marketing (blogs, socials, emails, SMS, push notifications, etc.).
  • Participate in the end-to-end management of assigned creative marketing projects, including conceptualizing, strategy development, creative execution, program launch, measurement, and reporting.
  • Generate innovative organic and paid marketing strategies for testing across our digital marketing channels.

Qualifications

  • 4+ years of experience in digital marketing, with a specific focus on eCommerce (Direct-To-Consumer and start-up experience is a plus).
  • At least one year in a lead/management role
  • Demonstrate the ability to think analytically and creatively to develop, strategize, and measure marketing performance.
  • Exhibit excellent writing, proofing, and editing skills with a strong commitment to accuracy and attention to detail.
  • Showcase a keen sense of design, with proficiency in Figma, Photoshop, Illustrator, Premiere, and After Effects.
  • Demonstrate adaptability and a willingness to learn new tasks in a fast-paced, evolving environment.
  • Have effective communication skills, both in conveying ideas and presenting concepts.

The Company

Here at Musely, we've embraced an approach that is rooted in the science behind effective skincare- while making it accessible, quick, and affordable. We connect top dermatologists to patients with just a few clicks- bringing our patients freshly compounded, personalized prescription treatments for skin conditions, hair loss, and menopause- all from the comfort of their home. Founded by successful Silicon Valley serial entrepreneurs, our journey is fueled by a passion to deliver accessible, effective treatments to people everywhere.

The annual salary range for California is $70,000 - $90,000 USD Annual.You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more. Contract positions generally offer a based salary and do not include benefits and other company incentives unless prior agreement.

*This is a completely remote position for a California-based company. Must be able to work Full-time hours. (evening and weekly availability preferred)

Job Summary

At Musely, we're not just skin and hair care enthusiasts; we're on a mission to redefine the way people experience prescription treatments through technology. We're in search of a Social Support Specialist who shares our enthusiasm for both beauty and technology. In this role, you'll be responsible for engaging and assisting our prospective and existing customers across our Facebook, Instagram, and TikTok platforms.

As a Social Support Specialist, you'll handle customer inquiries, find solutions to their problems, and relay valuable feedback to our team. We're looking for someone who's a great communicator and can quickly build trust with our customers. Ultimately, you will help establish our reputation as a company with excellent customer support with a goal to enhance the customer experience.

Responsibilities

  • Respond to customer queries in a timely and accurate manner, via Meta (Facebook and Instagram) and TikTok
  • Analyze and report reoccurring issues and customer feedback
  • Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
  • Follow up with customers to ensure their issues are resolved

Skills

  • Experience in Customer Support
  • Patience and empathy when assisting customers
  • Experience on Meta, and/or social media moderation
  • Excellent communication and problem-solving skills
  • Ability to multitask
  • Ability to work independently
  • Degree in Communications or relevant field preferred

Qualifications

  • Associate's Degree required
  • 2+ years previous customer service/retail/restaurant experience
  • Friendly and welcoming manner with customers and team members
  • Ability to explain complex concepts in a clear, simple manner
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Fluency in Spanish is a plus

Job Type:

Remote (USA), Full-time, Must be able to work 12p-6p PST five days a week, including Sundays and Mondays.

Salary

$17.00 - $20.00 per hour

Language

English (Required), Spanish (Preferred)

The Company

Here at Musely, we've embraced an approach that is rooted in the science behind effective skincare- while making it accessible, quick, and affordable. We connect top dermatologists to patients with just a few clicks- bringing our patients freshly compounded, personalized prescription treatments for skin conditions and hair loss, all from the comfort of their home. Founded by successful Silicon Valley serial entrepreneurs, our journey is fueled by a passion to deliver accessible, effective treatments to women and men everywhere.

*This is a completely remote position for a California-based company.

The Role

We are looking for a Customer Support Specialist with a passion for technology and beauty to assist customers when using Musely FaceRx treatments and services. Customer Support Specialist responsibilities include resolving customer queries, providing solutions and guiding treatment users through a new skincare journey. To be successful in this role, you should be an excellent communicator who's able to earn customer trust. Ultimately, you will help establish our reputation as a company with excellent customer support and attention to detail.

*Please note this is a full-time contract position and, as such, does not include benefits.

*Only candidates residing within the United States outside of California will be considered.

Responsibilities

  • Respond to customer queries in a timely and accurate manner, via phone, email, chat, or social media
  • Analyze and report reoccurring issues
  • Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback and share with other teams

Skills

  • Experience as a Customer Support Specialist or similar Customer Support role
  • Patience when handling tough cases
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Ability to work independently
  • Analytical thinking skills and attention to detail

Qualifications

  • Associate's/Bachelor's Degree required
  • 2+ years previous customer service/retail/restaurant experience
  • Friendly and welcoming manner with customers, doctors and pharmacists
  • Ability to explain complex concepts in a clear, simple manner
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Fluency in Spanish is required
  • Solid understanding of skincare terminology, ingredients, and treatment methods

Salary

$17.00 - $20.00 per hour

Work Location

Remote

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

Job Summary

As a Data Engineer/Analyst at Musely, you will be responsible for constructing our big data platform to meet the company's business needs. Your role will include the collection, cleaning, and transformation of business data. You will also provide data services such as business reports and data extraction tailored to business requirements. Additionally, you will perform data mining and predictive analysis based on business goals.

Responsibilities

  • Build and maintain the company's big data platform according to business requirements.
  • Collect, clean, and transform business data.
  • Provide data services, including business reports and data extraction, based on business needs.
  • Conduct data mining and predictive analysis to support business objectives.

Qualifications

  • BS, MS, or PhD in Data Mining, Machine Learning, Statistics, Mathematics, Physics, Bioinformatics, Operations Research, Computer Science, or other quantitative disciplines.
  • Strong proficiency in SQL.
  • Experience with the data ETL process and proficient with tools such as: Fivetran, Redshift, dbt, Metabase.
  • Experience with statistical scripting languages such as python, R, matlab.
  • Proficiency in data visualization, presentation, and communication.
  • Passion for working in a start-up environment.

Join us at Musely and be the architect of our data strategy, driving insights and optimizing our products and marketing efforts through data-driven decision-making.

Benefits

  • 401(k) matching
  • Health, Dental, Vision insurance
  • Flexible time off
  • Bonus, stock options, and more
  • Phone & internet stipend
  • Employee discount for all FaceRx products
  • Options for HSA/FSA accounts

Experience Level:

Entry level to Mid level (0-5 years)

Salary

$70K - $123K

Work Location

Hiring in CA, TX, UT, GA

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

*Please note that this role is temporarily remote due to COVID-19, but applicants must be able to work locally in Santa Clara, California once it is safe to do so.

The Role

  • Design and implement high-performance RESTful web services serving tens of millions of requests a day with a group of enthusiastic engineers.
  • Build infrastructure crucial to our frontend and backend applications.
  • Responsibilities

    • Write server-side code for scalable web-based applications.
    • Design, implement, and maintain new features in Musely's backend services.
    • Work in areas outside of your usual comfort zone and get things done quickly

    Minimum qualifications

    • Prior startup experience strongly desired
    • Programming experience in Java or C++
    • Experience in server application development
    • BA/BS/MS in Engineering, Computer Science, or other quantitative field

    Work Location

    This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

    The Company

    Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

    *For local applicants (Santa Clara, CA), please note that this role is temporarily remote due to COVID-19. Full-time remote work may be negotiated for out-of-state applicants.

    The Role

    In this cross-functional role, you will be working with both technical and marketing teams at all levels of the company. You are expected to go beyond the company boundary to find solutions and inspiration in Silicon Valley with other peer innovators. You will build the essential infrastructure for user growth and retention - working with other teams. You will also interact with our end users to learn and improve their in-app experience.

    * Must have proven experience managing ad accounts! *

    Responsibilities

    • Manage Musely's ad accounts (Facebook, Instagram, TV, Google, Pinterest, YouTube) on budget and day-to-day operations
    • Generate ideas/systems for analysis - to shape future projects
    • Develop and generate dashboard and reports
    • Champion growth engineering and instill a strong growth mindset internally and externally
    • Optimize existing User Acquisition methods as well as constantly explore new growth channels
    • Set-up, QA and maintain infrastructure/systems needed to optimize both user growth and retention
    • Assist Product and Marketing to interpret results - present them to management, without bias, to drive business decisions

    Qualifications

    • At least 2-3 years Digital Marketing experience: Facebook/Instagram/Google/TV ads, Email campaigns
    • Prior startup experience strongly desired
    • Ability to prioritize data-driven decisions and course of action
    • Basic programming and integration skills - Excel/database knowledge a bonus

    Work Location

    This role is temporarily remote due to COVID- 19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long - term remote work can be also considered.

    The Company

    Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

    * Please note that this role is temporarily remote due to COVID- 19, but applicants must be able to work locally in Santa Clara, California once it is safe to do so.

    The Role

    The Operations team is looking for a highly-motivated individual who can help manage and build an international supply chain system for a hypergrowth telemedicine start-up. The ideal candidate will have a strong background in supply chain management to help build out our internal systems. For this role, this person will need the ability to multitask in a fast paced, evolving environment.

    Responsibilities

    • Create, process, and manage purchase orders for suppliers
    • Manage shipping logistics to ensure all products are delivered accurately and on time
    • Work with product development team to facilitate product testing and set up supply chain for new product introduction
    • Point person for managing various supply chains and lead times for our products
    • Help build/scale an international supply chain
    • Implementing and maintaining ERP system

    Qualifications

    • 1-3+ years of Supply Chain management experience
    • International Supply Chain management a plus
    • Highly attentive to detail
    • Strong communication skills
    • Ability to multitask
    • Organization and meeting deadlines
    • Experience in a VC backed or fast-growing company
    • Strong Excel skills

    Work Location

    This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

    The Company

    Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

    * Please note that this role is temporarily remote due to COVID- 19, but applicants must be able to work locally in Santa Clara, California once it is safe to do so.

    The Role

    As a Full Stack Software Engineer at Musely, you will design and implement high-performance softwares serving tens of millions requests a day with a group of enthusiastic engineers. You will build infrastructure crucial to our frontend and backend applications. You will help Musely scale to the next 1 million customers and beyond.

    Responsibilities

    • Responsible for the full software development life cycle, from conception to deployment.
    • Develop and design RESTful services and APIs
    • Work in areas outside of your usual comfort zone and get things done quickly

    Qualifications

    • Prior startup experience strongly desired
    • Proven experience as a Full Stack Developer or similar role
    • Knowledge of front-end (JavaScript, CSS, jQuery, vue.js etc) and back-end technologies (Java, C++, Spring, SQL)
    • BA/BS/MS in Engineering, Computer Science, or other quantitative field

    Work Location

    This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

    The Company

    Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

    *Please note that this role is temporarily remote due to COVID-19. Candidate must be able to commute to Santa, Clara CA once it is safe to do so.

    The Role

    The UI/UX Designer is responsible for the design and maintenance of Musely's digital experience, including but not limited to website and mobile & social media applications. The designer will be responsible for visual and digital asset development, including concept illustration, mock-up presentations, wireframes, low-fidelity mockups, high fidelity mockups, and other creatives.

    Responsibilities

    1. End to end product features development for Mobile/Web applications - 60%

      Lead the product feature developments of mobile & desktop applications and flow of user experience using sketches, wireframe, low/high fidelity mockup, prototypes via Figma.

    2. Project Management/Coordination - 40%

      Manage projects throughout life cycle (strategy to implementation), including discovery, initial assessment, definition, creative development, launch, analytic reporting & user feedbacks

    Qualifications

    • 3-5 years of UI/UX work experience in the industry, including 1+ year experience in end to end web/app product features development
    • Proficient in applications such as Figma, Sketch, Photoshop, Illustrator, Powerpoint, Excel, Word, Invision and other prototyping programs
    • Proven ability to use analytical tools to monitor the success of newly developed features
    • Willingness to use the company product to fully immerse as an end-user, to avoid designing in vacuum
    • Capable of discovering/summarizing end-user insights through customer support role
    • Proven ability to adapt, and willing to learn new tasks in fast-paced, evolving environment
    • Proven ability to communicate ideas and present concepts to a variety of resources and personalities, both internal and external
    • Must be a self-starter, highly organized and deadline-driven
    • Must work well in a collaborative, productive and service-oriented environment

    Work Location

    This role is temporarily remote due to COVID-19. Applicants should be able to work locally in Santa Clara, California once it is safe to do so, but long-term remote work can be also considered.

    The Company

    Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of your home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere.

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